Consuela - Ale Downtown Crossbody
- Free Shipping over $75+
- Sezzle & Afterpay Available at Checkout!
- Route Package Protection Available
WHAT MAKES IT RIDICULOUSLY AWESOME
We dreamed up the best way to carry the good stuff with our Downtown Crossbody. Here to hang in style, this bag can hold the necessities and more.
DETAILS & SIZING
- Ale woven exterior
- Zipper closure
- Included luggage tag
- NEW clip-on adjustable and removable woven strap
- Natural leather trim
- Interior credit card and slide pocket
- 11” (W) x 9 ¼” (H) x 3” (D), 22-34 ½” adjustable strap drop
- Made in Mexico
**MAKEUP JUNKIE PRE-ORDER INFORMATION**
Processing time for pre-orders is dependent on when your order is placed and/or how soon your selections for your custom item(s) are finalized. The date you place your order or pay your invoice is NOT the date your order's production starts. Please see the Processing Time Chart below for Current Pre-Order turn around time. Once your item(s) are ready to be shipped, please allow an additional 3-5 Business Days for delivery which is dependent on the shipping option you selected at checkout. Delivery time does not include weekends.
CURRENT PROCESSING TIMES (as of November 2024)
- Regular Fabrics: 15-21 Business Days
- Luxe Premium: 3-4 Weeks
- Vogue Velvets: 4-6 Weeks
- Design-A-Bag Customs: 4-6 Weeks
PLEASE NOTE: During the 4th Quarter (October-December) production delays may occur so please place your orders and finalize your selections in a timely manner. There may be additional delays due to weather, holiday, and USPS/UPS exceptions beyond our control.
SHU SHOP SHOES
Measuring from home is as easy as knowing what size you currently wear and converting the measurement to your shoe size using the following charts:
Although we strive to provide consistent sizing across all products, some styles may run smaller or larger than our regular sizing. We ask you to please also rely on the sizer bar on the side of each product.
SHUSHOP adult styles come from sizes 5 to 11. However, the MAJORITY starts at size 6. Most classes are available in half sizes from 6½ to 10, and many are available in size 11. We do not offer size 9½.
SHUSHOP women's slippers and every open-back shoe tend to run small. We recommend ordering the half size up unless otherwise noted.
Please note: Toddlers size runs from 7 to 12, and Kids from 13 to 5.
VINTAGE HAVANA
OUR PROCESSING TIME
Glamfox offers UPS and USPS shipping options at checkout. Orders are quickly processed and sent from our warehouse in Texas within 2-3 business days for Ready-To-Ship items (unless stated otherwise on your item description). You will receive an email with a tracking number once your item has shipped!
You are responsible for entering your correct shipping address when you place your order. Please note that delivery times do not include additional delays due to weather, weekend delivery, or delays due to major holidays. Holidays may cause a slight delay in packages being delivered.
If you have specific shipping inquiries please contact our customer service department at hello@glamfoxboutique.com or call/text 210-218-5903
PLEASE NOTE: During the 4th Quarter (October-December) processing and shipping delays may occur due to the busy holiday season. Please place your orders and finalize custom order selections in a timely manner. There may be additional delays due to weather, holiday, and USPS/UPS exceptions beyond our control.
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WAREHOUSE PICK-UP
Online orders may be picked up from our warehouse Monday - Friday 11:00AM to 4:00PM CST. Orders placed by 12:00PM CST are available to be picked up the SAME business day! Orders placed after 4:00PM CST will be available for pick-up the following business day! You will receive an email once your order is fulfilled and ready to be picked up. Orders will be kept at the warehouse until they are picked up!
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PRE-ORDERS (as of Nov. 2024)
Processing time for pre-orders is dependent on how soon your selections for your custom item(s) are finalized. The date you place your order or pay your invoice is NOT the date your order's production starts.
Makeup Junkie Bags: Once your selections are finalized, your custom order is sent to Makeup Junkie. Once Makeup Junkie accepts your order from us, please allow 15-21 Business Days for your item(s) to be made by the manufacturer. Once your item(s) are ready to be shipped, please allow an additional 3-5 Business Days for delivery which is dependent on the shipping option you selected at checkout. Delivery time does not include weekends.
Custom Beaded Bags: Once your selections are finalized, your custom order is sent in to be made either same day or next business day. From this date, please allow 21 Business Days for your item(s) to be made by the manufacturer. Once your item(s) are ready to be shipped, please allow an additional 3-5 Business Days for delivery which is dependent on the shipping option you selected at checkout. Delivery time does not include weekends.
PLEASE NOTE: During the 4th Quarter (October-December) production delays may occur so please place your orders and finalize your selections in a timely manner. There may be additional delays due to weather, holiday, and USPS/UPS exceptions beyond our control.
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ROUTE SHIPPING PROTECTION
Shipping protection with Route is offered during checkout to protect packages from being lost, damaged, or stolen. If your package is lost, damaged, or stolen, please contact customer service and file a claim at https://claims.route.com/. If the item(s) is still available, Route will place a new order for you and a replacement will be sent out. If the item(s) is not available, you are issued a refund. You may choose for either a refund or replacement during your claim if available. If shipping protection is not selected at checkout, please contact your carrier for any package/shipping issues.
File A Claim With Route Package Protection: https://claims.route.com/
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MISSING OR LOST PACKAGES
Glamfox is not responsible for any delays during transit or lost/missing packages. Customers are responsible for filing a claim for any missing or lost incoming mail.
File a Claim with UPS: https://www.ups.com/us/en/support/file-a-claim.page
File a Claim with USPS: https://www.usps.com/help/missing-mail.htmhttps://www.usps.com/help/missing-mail.htm
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U.S. STANDARD GROUND SHIPPING
Processing time for ready-to-ship items is 1-2 Business Days. Shipping time typically take anywhere from 3-8 business days. Make sure you are shipping to a secure location. We are not responsible for stolen packages. You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees. U.S. Standard Ground Shipping is free on all orders over $75+
3 BUSINESS DAYS
You may upgrade to 3-Day Shipping at checkout. Orders placed before 12:00PM CST will ship out same business day and you will receive your order within three business days. Orders placed after 12:00PM CST will ship out the next business day. Delivery time does not include weekends. There may be additional delays due to weather, holiday, and UPS exceptions beyond our control.
2 BUSINESS DAY
You may upgrade to 2-Day Shipping at checkout. Orders placed before 12:00PM CST will ship out the same business day they are placed and you will receive them the next business day. Orders placed after 12:00PM CST will ship out the next business day. Delivery time does not include weekends. There may be additional delays due to weather, holiday, and UPS exceptions beyond our control.
INTERNATIONAL SHIPPING
International orders will be shipped using USPS, DHL, or UPS. We are not responsible for delays or any additional customs charges once the package leaves the US. International Shipping can take 7-20 Business Days.
UNDELIVERABLE PACKAGES
If the address provided is incorrect and undelivered by UPS or USPS, the customer will be responsible for any additional postage fees that are incurred. A flat rate shipping cost will be charged to the customer to re-deliver the order with corrected shipping address. If the invoice is not paid within 5 Business Days, you will receive store credit for your item(s).
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Glamfox Boutique is NOT responsible for:
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Delays with shipping due to post office error.
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International Duties or Customs charges
- Theft, Damage or Loss of Packages During and After Delivery.
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Products that are lost or damaged in the mail. The US Postal Service or UPS is responsible once we ship the packages.
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Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
- Packages delivered to the wrong address due to an incorrect address entered by the customer at checkout.
Cancellation Policy:
You have 24 hours from when your order is placed to request a cancellation. After 24 hours, your order has begun processing and cannot be cancelled. Pre-Orders are not eligible for cancellation.
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Return & Exchange Policy:
Glamfox Accepts Returns for Store Credit within 14 business days or Exchanges within 7 business days of your order being mark delivered.
- Merchandise may be returned for a Store Credit within 14 business days of delivery.
- Sneakers may be returned for Store Credit as long as they are unused and sent back in the original packaging.
- Fleur By Glamfox Forever Roses are final sale and non-returnable items as they are specialty shipped with a travel safety ribbon.
- Credit will be applied for the amount paid for the product. Store Credit will only be applied for the item(s) returned and not for any shipping and handling charges.
- If your order was placed through an installment plan such as Afterpay, Klarna, Shop Pay or Sezzle, please contact us prior to starting your return!
- Orders placed with through an installment plan such as Afterpay, Klarna, Shop Pay or Sezzle will be refunded back to the installment plan provider. Shipping costs will be deducted from your refund.
- A Shipping Return Label Fee of $6.95 will be deducted from your Store Credit.
- Please allow 3-4 business days for our warehouse to receive your return, and 5-7 business days for our return department to process your store credit.
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PRE-ORDERS cannot be cancelled and are final sale.
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INTIMATES, AND SALE OR DISCOUNTED ITEMS ARE FINAL SALE.
- If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place a new order using this credit.
- If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $8 return shipping charge.
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Defective Items:
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Chargebacks & Disputes:
At Glamfox Boutique, we take chargebacks and disputes seriously to protect both our customers and our business. If a chargeback or dispute is filed, please note the following policies will apply:
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Order Holds: Once a chargeback or dispute is initiated, all current and future orders associated with the account in question will be placed on hold. This includes any pending or newly placed orders.
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Investigation Process: Our fraud department will thoroughly investigate the chargeback or dispute in collaboration with the issuing bank and payment processor. This process is vital to ensure a fair resolution.
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Resolution Requirement: Orders will not be shipped until the chargeback or dispute is fully resolved. If the dispute is found in the customer’s favor, appropriate actions will be taken to refund or resolve the issue. If the chargeback is found invalid, orders will be released for shipment once confirmation is received.
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Communication: We will maintain open communication with you during the investigation and resolution process. You may be required to provide additional documentation or information to assist in resolving the dispute.
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Future Transactions: Customers who file chargebacks or disputes may be required to use alternative payment methods or verify their account details for any future purchases to prevent further issues.
We appreciate your understanding and cooperation in ensuring secure and fair transactions.
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Non-Returnable:
- All Items purchased on Sale - using promo code.
- Hair Accessories
- Intimates, Bodysuits, and Swimwear.
- Pre Orders - these are ordered especially for you! We cannot cancel once you’ve placed your order with us.
- Fleur By Glamfox Forever Roses are non-returnable items as they are specialty shipped with a travel safety ribbon.
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International Orders:
ALL INTERNATIONAL ORDERS ARE FINAL SALE
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Glamfox Boutique is NOT responsible for:
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Delays with shipping due to post office error.
-
International Duties or Customs charges
- Theft, Damage or Loss of Packages During and After Delivery.
-
Products that are lost or damaged in the mail. The US Postal Service or UPS is responsible once we ship the packages.
-
Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
- Packages delivered to the wrong address due to an incorrect address entered by the customer at checkout.
