1. HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
- Orders can take approximately 1-3 business day for all domestic orders to be processed and shipped (weekends are not included).
2. CAN I ORDER BY PHONE?
- YES absolutely contact us here 210-218-5903
3. WHAT PAYMENT METHODS DOES GLAMFOX BOUTIQUE ACCEPT?
- American Express
- Afterpay learn more here https://glamfoxboutique.com/pages/afterpay
4. DOES SHIPPING/DELIVERY REALLY TAKE 3- 7 BUSINESS DAYS? WHAT IF I WANT MY ORDER SOONER?
- USPS time frame for delivery in Houston or Texas is approximately 1 - 2 business days. Orders placed during the Holidays can take extra time to process due to a higher volume of orders. We appreciate your patience at this time!
- USPS time frame for delivery in the United States is approximately 4 business days, but we DO NOT guarantee earlier delivery beyond 5-7 business days. Holiday orders excluded.
5. HOW CAN I TRACK MY ORDER?
- You can track your order by visiting www.USPS.com
- Enter your tracking number in the search field (Please be advised: a tracking number is only sent to your email address once we have prepared your package for shipment and delivery).
- Please allow 24 - 48 hours for your tracking information to be updated on the www.USPS.com site from the time you receive your tracking information email from our team.
6. I HAVEN'T RECEIVED MY PACKAGE, WHAT SHOULD I DO?
- Should you not receive your package, please contact our team and contact your local postal carrier to locate - we are not responsible for lost packages or packages delivered to the wrong mailbox.
7. WHAT IS YOUR SHIPPING POLICY FOR INTERNATIONAL ORDERS?
- International Shipping Fees: Canada & Puerto Rico $20.00 USD
- International Shipping Fees: All Other Countries $25.00 USD
- International delivery time frame is approximately 15-25 business days (Holidays & Weekends Excluded).
- All International Orders are Final Sale.
International Taxes & Duties: All applicable custom fees, taxes and duties are the responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in particular occasions, custom agents may delay delivery of some packages.
8. HOW DO I TRACK MY INTERNATIONAL ORDER?
- Once your package has left the U.S you are unable to track the package. The last tracking information you will be updated with is a sorting facility within the U.S. This is an indication that your package is with the Customs Department in your country.
9. I HAVEN'T RECEIVED MY INTERNATIONAL ORDER, WHAT DO I DO?
- If the 25 business days has past, please contact our team at Glamfoxboutique@gmail.com
- All orders placed within 25 business days, we ask for your patience as your package is on its way to you.
10. HOW WILL I KNOW WHEN MY REFUND HAS BEEN PROCESSED? HOW LONG BEFORE I SEE A CREDIT IN MY ACCOUNT?
- You will receive an email from our team indicating your credit memo has been successfully processed once the refund has been submitted.
- Once you receive the email, with the code please use it within 30 days.
11. DO YOU HAVE OVERNIGHT OR EXPRESS SHIPPING?
12. HOW OFTEN DO YOU RESTOCK?
- We usually restock various styles on a weekly basis. There are no guarantees that an item will be restocked. However, we have added a new feature where you can input your information if you wish to be contacted, should a particular style be restocked.
- The 14 day period begins from the date of delivery (the day you receive your package).
14. WHAT SHIPPING METHOD IS USED?
- We ship our packages via USPS.
15. I NEED TO CANCEL MY ORDER, WHAT DO I DO?
- Since we do our best to ensure you will receive your package as promptly as possible, we are unable to cancel or make any changes to your order once it has been successfully placed.
- Email us! We love hearing from our customers! Our Customer Service Team is available to answer any questions and inquiries you may have via email Monday-Friday (8am-5pm) PST. Please allow up to 24 hours (not including weekends) for a response.
- Emailing about an Order – Please included Order Number (if available), First and Last Name provided to place order, and email address used to place order.
- Emailing about a Return/ STORE CREDIT - Please include Tracking Number for return package, Order Number, First and Last Name and Email Address used to place order.
- To apply a discount code to your order, you must first add items into your cart. Once you add items to your cart, click on "View Shopping Cart". This will lead you to a new window where you will find the Discount Code box. Type the Discount Code here, then click on "Apply". Once this is complete, you may then proceed with successfully placing your order and checkout.
18. ARE ORDERS PLACED WITH A DISCOUNT CODE CONSIDERED FINAL SALE?
- Yes, at this time, any order or item placed with a Discount Code upon checkout will be Final Sale.
19. CAN I MAKE AN EXCHANGE?
- GLAMFOX Boutique no longer processes exchanges, however, we are more than happy to process a return for you. Should you wish to select a different item, please place a new order online and we will ship your package to you as promptly as possible.
Please visit our Returns page located at the bottom of our website for Return information and our policy.
- Since we do our best to ship packages as promptly as possible, we are unable to make any changes to your order once it has been successfully placed and processed.