Our Policies

Cancellation Policy:

You have 24 hours from when your order is placed to request a cancellation. After 24 hours, your order has begun processing and cannot be cancelled. Pre-Orders are not eligible for cancellation.

 

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Return & Exchange Policy:

Glamfox Accepts Returns for Store Credit within 14 business days or Exchanges within 7 business days of your order being mark delivered.

  • Merchandise may be returned for a Store Credit within 14 business days of delivery.
  • Sneakers may be returned for Store Credit as long as they are unused and sent back in the original packaging.
  • Fleur By Glamfox Forever Roses are final sale and non-returnable items as they are specialty shipped with a travel safety ribbon. 
  • Credit will be applied for the amount paid for the product. Store Credit will only be applied for the item(s) returned and not for any shipping and handling charges.
  • If your order was placed through an installment plan such as Afterpay, Klarna, Shop Pay or Sezzle, please contact us prior to starting your return!
  • Orders placed with through an installment plan such as Afterpay, Klarna, Shop Pay or Sezzle will be refunded back to the installment plan provider. Shipping costs will be deducted from your refund.
  • A Shipping Return Label Fee of $6.95 will be deducted from your Store Credit.
  • Please allow 3-4 business days for our warehouse to receive your return, and 5-7 business days for our return department to process your store credit.

  • PRE-ORDERS cannot be cancelled and are final sale.

  • INTIMATES, AND SALE OR DISCOUNTED ITEMS ARE FINAL SALE.

  • If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place a new order using this credit.
  • If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $8 return shipping charge. 

 

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Defective Items:

All defective merchandise must be reported within 3 Business Days of receiving. Merchandise that has been washed cannot be accepted for store credit.

 

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Chargebacks & Disputes:

At Glamfox Boutique, we take chargebacks and disputes seriously to protect both our customers and our business. If a chargeback or dispute is filed, please note the following policies will apply:

  1. Order Holds: Once a chargeback or dispute is initiated, all current and future orders associated with the account in question will be placed on hold. This includes any pending or newly placed orders.

  2. Investigation Process: Our fraud department will thoroughly investigate the chargeback or dispute in collaboration with the issuing bank and payment processor. This process is vital to ensure a fair resolution.

  3. Resolution Requirement: Orders will not be shipped until the chargeback or dispute is fully resolved. If the dispute is found in the customer’s favor, appropriate actions will be taken to refund or resolve the issue. If the chargeback is found invalid, orders will be released for shipment once confirmation is received.

  4. Communication: We will maintain open communication with you during the investigation and resolution process. You may be required to provide additional documentation or information to assist in resolving the dispute.

  5. Future Transactions: Customers who file chargebacks or disputes may be required to use alternative payment methods or verify their account details for any future purchases to prevent further issues.

We appreciate your understanding and cooperation in ensuring secure and fair transactions.

 

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Non-Returnable:

  • All Items purchased on Sale - using promo code.
  • Hair Accessories
  • Intimates, Bodysuits, and Swimwear.
  • Pre Orders - these are ordered especially for you! We cannot cancel once you’ve placed your order with us. 
  • Fleur By Glamfox Forever Roses are non-returnable items as they are specialty shipped with a travel safety ribbon. 

 

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International Orders:

ALL INTERNATIONAL ORDERS ARE FINAL SALE

 

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Glamfox Boutique is NOT responsible for:

  • Delays with shipping due to post office error.

  • International Duties or Customs charges

  • Theft, Damage or Loss of Packages During and After Delivery.

  • Products that are lost or damaged in the mail. The US Postal Service or UPS is responsible once we ship the packages.

  • Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.

  • Packages delivered to the wrong address due to an incorrect address entered by the customer at checkout.