- Merchandise may be returned for ONLINE STORE CREDIT only within 14 days of delivery.
- Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
- When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.
- The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
- Please allow 3-4 business days for our warehouse to receive your return, and 5-7 business days for our return department to process your store credit.
ACCESSORIES, PRE ORDERS, INTIMATES, AND SALE OR DISCOUNTED ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES.
- If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 5-7 business days after we receive the returned item.
- Orders that are shipped free: Shipping fees will be deducted from online credit upon return.
- If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.
- If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email firstname.lastname@example.org before placing your order.
- If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $5 return shipping charge.
- All Items purchased on Sale
- Hair Accessories
- Intimates, Bodysuits, and Swimwear.
- All shoes are FINAL SALE.
- Pre Orders - these are ordered especially for you! We cannot cancel once you’ve placed your order with us.
ALL INTERNATIONAL ORDERS ARE FINAL SALE!
All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.